Malindo Airways – OD 1806 – SZB – TGG
Seat 4A (Economy)
Flight time: 13:30-14:35 (13:55-14:52)
Duration: 1 hour 05 minutes
27th March 2022
O V E R V I E W :
This trip report covers my third flight on Malindo Airways and the second time on their turboprop flying out of Subang Airport (SZB). Having flown on both the Jets and ATR aircraft on Malindo previously, I was excited to go on this flight to experience any changes to the customer experience since my last flight with them which you can read about here. The main reason for this trip is to utilize the travel incentive provided by the Malaysian Government to local airlines in order to revive domestic travel after travel restrictions within the country has been relaxed as we move towards the endemic phase of COVID-19. With that, I decided to go on a day trip to explore the East Coast of Malaysia and enjoy some of the yummy cuisine in Kuala Terengganu. My outbound flight will be on Malindo whilst the inbound back home will be on Firefly, both enjoying the special discount incentive which made these flights pretty affordable from the city airport of Subang, just under RM50 for this outbound journey.
C O N C L U S I O N:
As this was a short flight, there was limited opportunity to experience the softer services by the cabin crew however in general they were pleasant as expected however the ground staff could have been more friendly in the way she asked me to proceed to the boarding gate at the counters. The hard product was good for this short hop and I appreciate the good amount of storage available at the seat even though I did not utilize them completely. It is a pity that OD has removed their complementary drinks or water service on the turboprop as it would have been on par with their competition. Overall, given the convenience of SZB as a city airport and the somewhat duopoly here at present, should Malindo’s pricing remain competitive I believe they will still be able to command a decent market share of out Subang. That said, as you may have read in the news, Malindo has now rebranded itself to Batik Air recently and it will be interesting to observe if any changes will be made to its products and services going forward.