Malaysia Airlines – MH 2520 – KUL – KCH

Boeing 737-800
Seat 27F (Economy)
Flight time: 11:00– 12:45 (11:10-12:44)
Duration: 1 hour 45 minutes
16th September 2020

O V E R V I E W :

The closure of international borders globally because of the COVID-19 pandemic saw me itching to fly and go on another domestic “Cuti-Cuti Malaysia”. This time round, I decided to cross the seas to East Malaysia after 2 months since my very first flight in the new normal to Kota Bharu on Air Asia back in July. For this trip, I will be flying the national carrier, Malaysia Airlines to Kuching, Sarawak. Nevertheless, as I have flown on MH various times before this with trip reports documented previously, this edition will be focused more on the #newnormal observations whilst flying on MH.

C O N C L U S I O N: 

All in all, my confidence in flying during the new normal has definitely elevated being my second trip now since COVID happened. This is due to 2 main reasons where firstly, the generally similar customer journey with only minor additions to processes. For instance, temperature screening at certain touchpoints which were not cumbersome at all. Secondly, the precautionary measures in place both on ground at the airport and in the air were satisfactory. On MH in particular, I feel comforted with the hygiene kits given out upon boarding the aircraft, this really showcases the airline’s commitment to its passengers wellbeing. In terms of the famed Malaysian Hospitality, the cabin crew on my flight definitely portrayed that with their warm and friendly service despite being in their PPEs. Besides that, I was glad to receive hot meals on this flight especially during the present situation where a lot of airlines have transitioned to cold meals to reduce costs. Finally, while the efficiency and consistency of the disembarkation by rows post arrival can be debated, it is definitely relieving to know that it is being carried out strictly with the safety of all passengers in mind, especially on a full flight!